Hi,

 

I’ve configured FreeSWITCH with 4 agents, in the following manner:

 

<agents>

    <agent name="1000@default" type="callback" contact="[call_timeout=10]user/1000" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />

    <agent name="1001@default" type="callback" contact="[origination_caller_id_name='Queue Caller',call_timeout=10]user/1001" status="Available" max-no-answer="30" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />

     <agent name="1002@default" type="callback" contact="[call_timeout=10]user/1002" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />

     <agent name="1003@default" type="callback" contact="[call_timeout=10]user/1003" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />

  </agents>

  <tiers>

    <tier agent="1000@default" queue="sales@default" level="1" position="1"/>

    <tier agent="1001@default" queue="support@default" level="1" position="1"/>

    <tier agent="1003@default" queue="sales@default" level="1" position="1"/>

  </tiers>

 

Now I am trying to set an agent’s status with this command at the console: callcenter_config [agent set status 'Logged out'] [1000@default]

 

This command is executed alright, but when I execute “callcenter_config agent list”, the status of 1000@default is still shown as “available”; why so?

 

Also please tell me what should be the syntax if I want to set status when agent dials a number. And is there a way to set this status from outside, like from a web page click?

 

Regards

 

Nitin