This would be a fantastic addition –
my company is currently looking to Asterisk as a potential candidate for this
if FS can’t do it.
I want FS to win of course J
Software Development Manager
Back Office
From: freeswitch-users-bounces@lists.freeswitch.org
[mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Michael Collins
Sent: Thursday, September 17, 2009
11:20 AM
To:
freeswitch-users@lists.freeswitch.org
Subject: Re: [Freeswitch-users]
skill-based ACD
On Sun, Sep 13, 2009 at 8:01 AM, mark morreny <markmorreny@gmail.com> wrote:
Hello
Has any tried setting up an ACD based on skillset? The current
out-of-box version of fifo does not seem to support acd based on agent
skillset. Does anyone have any experience in doing it with some external
scripting using lua or javascript?
I am interested in hearing how others may have done it as I am trying
to implement one myself.
thx,
mark
I was curious about this myself. Even if someone has built a non-free
skills-based ACD using FS I'd like to know about it.
-MC