Hello,

I am rather new to Freeswitch, but have successfully installed and ran the 32-bit windows version.

I have now upgraded to the windows 64-bit, on a larger server (pretty clean re-install).

I can make and receive calls (through multiple gateways).

However, my issue is that the call is never actually answered (but Freeswitch says it is).

Although, I believe I may actually have two different issues.

5555551212 = Freeswitch line/extension

15554445555 = Remote line

Calls are being made between a cellular phone and a softphone (connected to Freeswitch)

1) If placing a call, the remote side answers (and Freeswitch also reports this), but the calling side just keeps ringing.

2011-10-16 10:41:44.146140 [NOTICE] switch_channel.c:911 New Channel sofia/internal/5555551212@sip.XXXXX.com:5060 [4f422e4e-2513-46a2-8416-cd1a771a231a]

2011-10-16 10:41:44.193015 [INFO] mod_dialplan_xml.c:336 Processing Don Hunter <5555551212>->15554445555 in context default

2011-10-16 10:41:44.193015 [NOTICE] switch_channel.c:911 New Channel sofia/external/15554445555 [54540bc5-e9aa-4485-ac6a-88ea43552dde]

2011-10-16 10:41:49.166648 [NOTICE] sofia_glue.c:3868 Pre-Answer sofia/external/15554445555!

2011-10-16 10:41:49.166648 [INFO] switch_ivr_originate.c:3198 Sending early media

2011-10-16 10:41:49.166648 [NOTICE] mod_sofia.c:2464 Pre-Answer sofia/internal/5555551212@sip.XXXXX.com:5060!

2011-10-16 10:41:51.018210 [NOTICE] sofia.c:5780 Channel [sofia/external/15554445555] has been answered

2011-10-16 10:41:51.018210 [NOTICE] switch_ivr_bridge.c:417 Channel [sofia/internal/5555551212@sip.XXXXX.com:5060] has been answered

2011-10-16 10:41:59.188132 [NOTICE] sofia.c:560 Hangup sofia/external/15554445555 [CS_EXCHANGE_MEDIA] [NORMAL_CLEARING]

2011-10-16 10:41:59.209617 [NOTICE] switch_ivr_bridge.c:1355 Hangup sofia/internal/5555551212@sip.XXXXX.com:5060 [CS_EXECUTE] [NORMAL_CLEARING]

2011-10-16 10:41:59.209617 [NOTICE] switch_core_session.c:1367 Session 6 (sofia/external/15554445555) Ended

2011-10-16 10:41:59.209617 [NOTICE] switch_core_session.c:1369 Close Channel sofia/external/15554445555 [CS_DESTROY]

2011-10-16 10:41:59.495750 [NOTICE] switch_core_session.c:1367 Session 5 (sofia/internal/5555551212@sip.XXXXX.com:5060) Ended

2011-10-16 10:41:59.495750 [NOTICE] switch_core_session.c:1369 Close Channel sofia/internal/5555551212@sip.XXXXX.com:5060 [CS_DESTROY]

As you can see by the [2011-10-16 10:41:51.018210] lines, the call is reporting as being answered, but is not actually picked up.

2) When receiving a call, the calling side rings and eventually goes to voicemail. But the called side also rings, but even when answered (phone set shows answered) both sides continue to ring.

2011-10-16 10:58:52.552476 [NOTICE] switch_channel.c:911 New Channel sofia/internal/15554445555@46.19.209.14 [ff76c548-816f-4313-8b15-dbca896e1264]

2011-10-16 10:58:52.589585 [INFO] mod_dialplan_xml.c:336 Processing 4167869038 <15554445555>->5555551212 in context public

2011-10-16 10:58:52.589585 [NOTICE] switch_ivr.c:1699 Transfer sofia/internal/15554445555@46.19.209.14 to XML[5555551212@default]

2011-10-16 10:58:52.589585 [INFO] mod_dialplan_xml.c:336 Processing 4167869038 <15554445555>->5555551212 in context default

2011-10-16 10:58:52.589585 [INFO] switch_ivr_async.c:3107 Bound B-Leg: *1 execute_extension::dx XMLfeatures

2011-10-16 10:58:52.589585 [INFO] switch_ivr_async.c:3107 Bound B-Leg: *2 record_session::C:\Programecordings/archive/2011/Oct/16/ff76c548-816f-4313-8b15-dbca896e1264.wav

2011-10-16 10:58:52.589585 [INFO] switch_ivr_async.c:3107 Bound B-Leg: *3 execute_extension::cf XMLfeatures

2011-10-16 10:58:52.589585 [NOTICE] switch_channel.c:911 New Channel sofia/internal/sip:5555551212@69.196.144.178:33677 [36da2d38-0b99-47ae-9f1b-5fa7785159ee]

2011-10-16 10:58:52.741929 [NOTICE] sofia.c:5235 Ring-Ready sofia/internal/sip:5555551212@69.196.144.178:33677!

2011-10-16 10:58:52.741929 [INFO] switch_ivr_originate.c:1113 Sending early media

2011-10-16 10:58:52.741929 [NOTICE] mod_sofia.c:2464 Pre-Answer sofia/internal/15554445555@46.19.209.14!

2011-10-16 10:59:22.008531 [NOTICE] switch_ivr_originate.c:3165 Hangup sofia/internal/sip:5555551212@69.196.144.178:33677 [CS_CONSUME_MEDIA] [NO_ANSWER]

2011-10-16 10:59:22.008531 [NOTICE] switch_ivr_originate.c:2457 Cannot create outgoing channel of type [user] cause: [NO_ANSWER]

2011-10-16 10:59:22.008531 [INFO] mod_dptools.c:2810 Originate Failed. Cause: NO_ANSWER

2011-10-16 10:59:22.008531 [NOTICE] mod_dptools.c:1043 Channel [sofia/internal/15554445555@46.19.209.14] has been answered

2011-10-16 10:59:22.008531 [NOTICE] switch_core_session.c:1367 Session 10 (sofia/internal/sip:5555551212@69.196.144.178:33677) Ended

2011-10-16 10:59:22.008531 [NOTICE] switch_core_session.c:1369 Close Channel sofia/internal/sip:5555551212@69.196.144.178:33677 [CS_DESTROY]

2011-10-16 10:59:32.526109 [NOTICE] sofia.c:560 Hangup sofia/internal/15554445555@46.19.209.14 [CS_EXECUTE] [NORMAL_CLEARING]

2011-10-16 10:59:32.867906 [NOTICE] switch_core_session.c:1367 Session 9 (sofia/internal/15554445555@46.19.209.14) Ended

2011-10-16 10:59:32.867906 [NOTICE] switch_core_session.c:1369 Close Channel sofia/internal/15554445555@46.19.209.14 [CS_DESTROY]

I have compared my configs against the version that works, but cannot see any differences. I know I am missing something small and stupid.

Any assistance would be appreciated (even a pointer as to where to look)... as I am not sure where this is actually handled and in which XML(s).

Regards,

Don Hunter

e-City Solutions Inc.

email: don.hunter@44ecity.com

CA/US Toll-Free: +1-855-IT-ECITY, ext 200

UK National: +44 870-820-0286

iNum (inum.net): +883 5100-0827-0154

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