Start with pcapsipdump. Get pcaps of all these calls. Then have the customer report to you the date, time, caller and callee of such an occurrence. Locate the pcap and listen to it in Wireshark. See if the "dropout" occurs in the audio stream or if there is a possible loss of packets, etc. That should yield some clues as to where to go next.
If you are really suspicious of the silence suppression stuff then you might want to turn it off and see what happens.
-MC--On Fri, Feb 22, 2013 at 3:04 AM, Alex Lake <alex@digitalmail.com> wrote:
Got a customer who's complaining that short words are being lost in
conversations over VOIP/Freeswitch.
I presume this is over-enthusiastic silence suppression which could be
tweaked in the freeswitch config.
I wondered if this might be a handset config issue, but they claim that
they can use their handsets with other VOIP providers that don't show
the same problem.
Any tips?
_________________________________________________________________________
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Michael S Collins
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_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org
http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server
http://www.cudatel.com
Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com
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