Hi,
<quote>
callcenter_config agent list lists the ?agents“ defined in mod_callcenter.
They can be Available/Waiting even when their contact (the user/xxx thing) is not registered.
</quote>
In this situation, if I use callcenter_config command, I don't really know how many agents registered.
If one agent doesn't register, he or she should be unavailable in our monitor screen.
Any suggestions?
Jimmy
於 2013/4/9 下午 02:48, Gerald Weber 提到:
Either use
callcenter_config agent get state xxx for a specific agent
or
callcenter_config agent list for all agents
Hi,
That's what I want to know.
Thanks.
If I want to get lastest state of agent, any suggestions?
Thanks in advance.
Jimmy
於 2013/4/9 下午 01:57, Gerald Weber 提到:
Hi,
those 2 commands have nothing to do with each other.
list_users goes through the directory listing each configured user that can be used to register a sip device.
error/user_not_registered means that no sip device used the username to register with.
callcenter_config agent list lists the „agents“ defined in mod_callcenter.
They can be Available/Waiting even when their contact (the user/xxx thing) is not registered.
mod_callcenter agent != user
Hope this helps…or maybe i got your question wrong ?
Hi,
I try to maintain the status(state) of the FS agents from these two commands.
list_users
callcenter_config agent list
I'm confused with their results.
<list_users> says the agent is error/user_not_registered.
<callcenter_config agent list> says this agent is Available|Waiting.
Does this normal?
Should I change some other commands?
Thanks.
Jimmy
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