You should probably track down Moc and pick his brain since he actually wrote mod_callcenter...

-MC

On Mon, Dec 20, 2010 at 11:44 PM, Antonio Teixeira <eagle.antonio@gmail.com> wrote:
Hello guys

Sorry to bug you again , but I'm still unable to find out a solution for this , should i send a bug report or is the bug sited on the chair :)

P.S Have a Merry Christmas to all :)

António Teixeira


2010/12/17 Antonio Teixeira <eagle.antonio@gmail.com>
Hello Troy ,

But that part is present in the dial plan and as soon as a caller hangups an hangup is also send to the agent and it doesn't seem to recover from that.

Full Debug Log And Dialplan in paste bin
http://pastebin.com/ADFfLPtR

Thank you all for all your time
Antonio


2010/12/17 Troy Anderson <freeswitch@tlainvestments.com>

Hi António,

Take a look at this part of the wiki: http://wiki.freeswitch.org/wiki/Mod_callcenter#Callback

Note the last line of the sample dial plan:
    <action application="transfer" data="4099"/> <!-- Remove this if you just want to get a single call -->
If you want to throw them back in the loop, you have to explicitly do it in your dial plan.

-Troy

On Dec 16, 2010, at 10:30 AM, Antonio Teixeira wrote:

Good Afternoon.

I'm leaving Asterisk ( yayyyyyyyyyyyyy) and was curious in trying out the Call Center feature,  uuid-standby , now i created a dialplan and I'm able to connect a caller to an agent.
Now by my assumption as soon as the caller disconnects the agent should be trow back ( transfer) into the loop (4099 ext.) but instead i get an hangup and the sip client terminates the call.

Any ideas ?

Sample Dialplan

<extension>
  <condition field="destination_number" expression="^(4099)$">
    <action application="set" data="res=${callcenter_config(agent set uuid ${caller_id_number}@${domain_name} '${uuid}')}" />






    <action application="set" data="res=${callcenter_config(agent set type ${caller_id_number}@${domain_name} 'uuid-standby')}" />
    <action application="set" data="res=${callcenter_config(agent set status ${caller_id_number}@${domain_name} 'Available (On Demand)')}" />






    <action application="set" data="res=${callcenter_config(agent set state ${caller_id_number}@${domain_name} 'Waiting')}" />
    <action application="set" data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/>






    <action application="answer" />
    <action application="playback" data="$${hold_music}"/>
    <action application="transfer" data="4099"/> <!-- Remove this if you just want to get a single call -->






  </condition>
</extension>

Thanks For Your Time
António Teixeira

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