mod_fifo supports periodic announcements. mod_fifo and mod_callcenter are two different ways to accomplish the same basic task, namely to queue up incoming calls and pass them to agents as efficiently as possible. <div><br>
</div><div>-MC<br><br><div class="gmail_quote">On Wed, Dec 1, 2010 at 7:44 AM, Raimund Sacherer <span dir="ltr">&lt;<a href="mailto:raimund.sacherer@logitravel.com">raimund.sacherer@logitravel.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Hello Freeswitch List.<br>
<br>
We are evaluating switching our asterisk based call center (around 150 agents) over to freeswitch.<br>
<br>
Among other things I noticed that the mod_callcenter module does not have the possibility to use periodic announcements. Could these be implemented somehow ... like, with ESL or something else?<br>
<br>
<br>
I want to try out the Spice Technologies (or is it now OpenACD) callcenter solution, but this will be a further project as we first want to switch to freeswitch as soon as possible as we have instability problems which we want to get rid off.<br>

<br>
Thank you for your support,<br>
<br>
Ray<br>
<br>
<br>
--<br>
Raimund Sacherer<br>
Dpto. de Sistemas<br>
Agencia de Viajes Online<br>
<br>
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</blockquote></div><br></div>