Hi All,

We are using sofia_contact to send calls to agents in mod_callcenter and we are hitting a 255 character limit on the agent contact with-in the FreeSWITCH backend DB. Unfortunately there's no way for us to reduce the string used for the agent contact since we need to include arguments for fail_on_single_reject, pickup and a few variables which otherwise wouldn't get passed.

We use multiple registrations per extension, currently sofia_contact is the only way for us to correctly route to all registrations simultaneously with fail_on_single_reject.

We've resolved this in our environment using the following process.

sudo service freeswitch stop

#### Modify the File: /freeswitch/mod/mod_callcenter.so

## HEX Address 00012250 ->

# Replace:
ANSI: 255
Hex
Col 7: 32
Col 8: 35
Col 9: 35

# With:
ANSI: 510
HEX
Col 7: 35
Col 8: 31
Col 9: 30

The full ANSI line is (if the address is different): contact VARCHAR(255),
To be replaced with: contact VARCHAR(510),

####

Delete callcenter.db
Drop Agents Table

sudo service freeswitch start
sudo fs_cli
reload mod_callcenter


I'd like to propose the 'contact' varchar field is increased to 510 for the 'agent' table in the source code 'mod_callcenter.so', or is there a better way of doing this?

Thanks,
Shaun
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Shaun Stokes - Infrastructure Analyst

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