Hi all,

I’m playing around with mod_callcenter and hitting some questions:

· what means position and level in tier configuration ? Is it only related to queue parameter ‘strategy’ ?

· having more than one agent in a queue logged in only the first agents phone rings for tier_rule_wait_seconds but the call is not directed to the next tier/agent logged in to the queue

· is it possible to configure overflow destinations means if a call isn’t answered in a certain queue it’s overflowing to another queue ?

Any help would be nice.

Thanks in advance and best regards

Stefan