Showing 2 option requests without responses would show the gw is not responding.<br><div class="gmail_quote"><div dir="ltr">On Thu, Nov 3, 2016 at 10:48 AM Muhammad Naseer Bhatti &lt;<a href="mailto:nbhatti@gmail.com">nbhatti@gmail.com</a>&gt; wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word" class="gmail_msg"><div id="m_6870574071567712952bloop_customfont" style="font-family:Helvetica,Arial;font-size:13px;color:rgba(0,0,0,1.0);margin:0px;line-height:auto" class="gmail_msg">If I Send a ping OPTIONS and don’t get a reply back, that won’t be shown in the trace. The trace will only show a packet was sent and no ACK was received. This could be network or the gateway both. Either way, how should I capture only the trace? Capture the whole trace and filter OPTIONS only?</div></div><div style="word-wrap:break-word" class="gmail_msg"> <br class="gmail_msg"> <div id="m_6870574071567712952bloop_sign_1478184359128324864" class="m_6870574071567712952bloop_sign gmail_msg"><div style="font-family:helvetica,arial;font-size:13px" class="gmail_msg">-- <br class="gmail_msg"><br class="gmail_msg">Sent with Airmail</div>
</div> <div class="m_6870574071567712952airmail_ext_on gmail_msg" style="color:black"><br class="gmail_msg">From: <span style="color:black" class="gmail_msg">Steven Ayre</span> <a href="mailto:steveayre@gmail.com" class="gmail_msg" target="_blank">&lt;steveayre@gmail.com&gt;</a><br class="gmail_msg">Reply: <span style="color:black" class="gmail_msg">FreeSWITCH Users Help</span> <a href="mailto:freeswitch-users@lists.freeswitch.org" class="gmail_msg" target="_blank">&lt;freeswitch-users@lists.freeswitch.org&gt;</a><br class="gmail_msg">Date: <span style="color:black" class="gmail_msg">November 3, 2016 at 1:58:33 PM</span><br class="gmail_msg">To: <span style="color:black" class="gmail_msg">FreeSWITCH Users Help</span> <a href="mailto:freeswitch-users@lists.freeswitch.org" class="gmail_msg" target="_blank">&lt;freeswitch-users@lists.freeswitch.org&gt;</a><br class="gmail_msg">Subject: <span style="color:black" class="gmail_msg"> Re: [Freeswitch-users] How to figure out mod_sofia.c:4391 Gateway &#39;vgaccount&#39; is down! <br class="gmail_msg"></span></div></div><div style="word-wrap:break-word" class="gmail_msg"><br class="gmail_msg"> <blockquote type="cite" class="m_6870574071567712952clean_bq gmail_msg"><span class="gmail_msg"><div class="gmail_msg"><div class="gmail_msg"></div><div class="gmail_msg">





<div dir="ltr" class="gmail_msg">Can you get a packet trace of the OPTIONS? This
could mean you&#39;re getting packet loss, or the gateway isn&#39;t
responding to some of the OPTIONS packets. If it&#39;s not 100% loss
it&#39;d let some packets through but occassionally drop others which
can make the state flap between up and down. You can tune ping-min
and ping-max to handle a small amount of missed OPTIONS without
marking it as down. Although if there is loss it&#39;s likely going to
impact on call quality.
<div class="gmail_msg"><br class="gmail_msg"></div>
<div class="gmail_msg">-Steve</div>
<div class="gmail_extra gmail_msg"><br class="gmail_msg">
<div class="gmail_quote gmail_msg">On 2 November 2016 at 19:17, Muhammad
Naseer Bhatti <span dir="ltr" class="gmail_msg">&lt;<a href="mailto:nbhatti@gmail.com" class="gmail_msg" target="_blank">nbhatti@gmail.com</a>&gt;</span> wrote:<br class="gmail_msg">
<blockquote class="gmail_quote gmail_msg" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<img class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238cloudmagic-smart-beacon gmail_msg" src="https://tr.cloudmagic.com/h/v6/emailtag/tag/1478114234/73154a264d7158e3599b823299ce3695/3f7124c27aa68ef9d0c2429b27f37ca9/b3cfc3901fdb05c825b6089e92848309/9efab2399c7c560b34de477b9aa0a465/ufo.gif" style="border:0;width:0;height:0;overflow:hidden" width="0" height="0">
<div dir="auto" class="gmail_msg"><span class="gmail_msg">Yes it is. The gateway works perfectly and
out of sudden it goes down. But then  FreeSWITCH takes a
few seconds to retry and then marks it back up.</span>
<div class="gmail_msg"><span class="gmail_msg"><br class="gmail_msg"></span><br class="gmail_msg">
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<div class="m_6870574071567712952m_-5821984290683756854h5 gmail_msg"><span class="gmail_msg"><br class="gmail_msg"></span>
<div id="m_6870574071567712952m_-5821984290683756854m_1112579470130226238cm_replymail_content_wrap" class="gmail_msg">
<div class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238cm_replymail_content_1478114175_wrapper gmail_msg">
On Wed, Nov 2, 2016 at 10:14 PM, David Villasmil &lt;<a href="mailto:david.villasmil.work@gmail.com" class="gmail_msg" target="_blank">david.villasmil.work@gmail.com</a>&gt; wrote:<br class="gmail_msg">
<div id="m_6870574071567712952m_-5821984290683756854m_1112579470130226238cm_replymail_content_1478114175" style="overflow:visible" class="gmail_msg">
<blockquote style="margin:0;border-left:#d6d6d6 1px solid;padding-left:10px" class="gmail_msg">Is the
gw responding the OPTIONs?<br class="gmail_msg">
<div class="gmail_quote gmail_msg">
<div dir="ltr" class="gmail_msg">On Wed, Nov 2, 2016 at 3:11 PM Muhammad Naseer
Bhatti &lt;<a href="mailto:nbhatti@gmail.com" class="gmail_msg" target="_blank">nbhatti@gmail.com</a>&gt; wrote:<br class="gmail_msg"></div>
<blockquote class="gmail_quote gmail_msg" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<img class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238m_-4045524504847499979cloudmagic-smart-beacon m_6870574071567712952m_-5821984290683756854m_1112579470130226238gmail_msg gmail_msg" src="https://tr.cloudmagic.com/h/v6/emailtag/tag/1478113859/73154a264d7158e3599b823299ce3695/3f7124c27aa68ef9d0c2429b27f37ca9/2be3e60691a5bd564f2ef58e3c869471/9efab2399c7c560b34de477b9aa0a465/ufo.gif" style="border:0;width:0;height:0;overflow:hidden" width="0" height="0">
<div dir="auto" class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238gmail_msg gmail_msg"><span class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238gmail_msg gmail_msg">I am trying
to diagnose a gateway down issue,</span>
<div class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238gmail_msg gmail_msg">
<span class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238gmail_msg gmail_msg"><br class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238gmail_msg gmail_msg"></span></div>
<div class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238gmail_msg gmail_msg">
2016-11-02 17:59:41.304402 [ERR] mod_sofia.c:4391 Gateway
&#39;vgaccount&#39; is down!</div>
<div class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238gmail_msg gmail_msg">
<br class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238gmail_msg gmail_msg"></div>
<div class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238gmail_msg gmail_msg">
(Yes it’s a little old version but need to figure out the root
cause)</div>
<div class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238gmail_msg gmail_msg">
<span class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238gmail_msg gmail_msg"><br class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238gmail_msg gmail_msg"></span></div>
<div class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238gmail_msg gmail_msg">
<span class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238gmail_msg gmail_msg">I have the
gigantic sip trace and the log files but not able to figure out why
I am seeing this message. Though at the same time I am able to ping
the gateway fine from the same machine. What sort of symptoms
should I look for in the log files? I am already looking into
network connectivity and other system log files but nothing as of
now.<br class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238gmail_msg gmail_msg">
<br class="m_6870574071567712952m_-5821984290683756854m_1112579470130226238gmail_msg gmail_msg">
Thanks.</span></div>
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