Hi Michael,

Thanks for your quick reply. Below is the code for the dial plan inbound ivr. Can you please specify where i should be inserting the continue_on_fail=true line in the code.

Default.xml

    <extension name="inbound">

      <condition field="destination_number" expression="^(XXXXXXXXXX)$" />

      <condition wday="2-6" hour="8-17">

        <action application="set" data="hangup_after_bridge=true"/>

        <action application="set" data="accountcode=Inbound"/>

        <action application="answer"/>

        <action application="start_dtmf" />

        <action application="ivr" data="ivr_inbound"/>

        <action application="record_session" data="$${base_dir}/inbound/${destination_number}-${caller_id_number}-${strftime(%Y-%m-%d-%H-%M-%S)}.gsm"/>

        <action application="transfer" data="1018 XML default"/>

      </condition>

    </extension>

ivr_inbound.xml

<menu name="ivr_inbound"

     greet-long="/usr/local/freeswitch/sounds/en/us/callie/misc/8000/abc_pe/abc_pe_bus.wav"

     invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"

     exit-sound="voicemail/vm-goodbye.wav"

     confirm-macro=""

     confirm-key=""

     tts-engine="flite"

     tts-voice="rms"

     confirm-attempts="3"

     timeout="10000"

     inter-digit-timeout="2000"

     max-failures="3"

     max-timeouts="1"

     digit-len="4">

   <entry action="menu-exec-app" digits="/^([1-6][0-9][0-9][0-9])$/" param="transfer $1 XML default"/>

   <entry digits="0" action="menu-exec-app" param="transfer 6525 XML default"/>

</menu>

-- 
Thanks with Regards,

N.Baskar 

On Wed, May 25, 2011 at 5:25 PM, Michael Collins <msc@freeswitch.org> wrote:

If I understand correctly you're wanting to handle a bridge scenario where the target extension is busy, etc. Most likely you just need to set continue_on_fail=true so that your dialplan continues in the case of the target extension not picking up.

-MC

On Wed, May 25, 2011 at 1:27 PM, Baskar <yudha2008@gmail.com> wrote:

Hi All,,

 

In my inbound dial plan xml file  i have set two conditions enabled 

Condition1: 

In inbound dial plan callers are given an option to key in the extension number and reach the appropriate extension (Example: 1001 or 1002 or 1003 etc). 

Condition2:

The second condition routes call to a default extension in scenarios where the caller does not specify any extension number (Example: Default extension is 1007).

 

Both the above conditions are working fine.

Now I need to set up another condition where after keying in the extension number the call gets transferred to the appropriate extension and if the extension is busy(Example: say extension 1003 is busy) it should be hunted to a default extension (example: 1007). How can we set up this condition in dial plan?

Can any one guide me.
--
Thanks with Regards,

N.Baskar 

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