No need to be discouraged. Maybe my message was off-base or poorly communicated, apologies.

In any case, I will continue to contribute in what little way I can by updating the wiki from solutions found here in the hopes that it will obviate the need for questions to this list nor open tickets on Jira, thus reducing your support burden.

Regards,

Bote

From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Anthony Minessale
Sent: Saturday, 17 November, 2012 14:03
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] uuid_media leaves behind zombie call

I thought I explained it rather thoroughly....

If someone has a problem, the chance of getting it fixed over the list is significantly smaller because its difficult to track amongst the other 500 emails a day we field.

So we try to make a policy to better HELP people but you were compelled to make a comment as if its wrong for us to decide how to best manage a very large community.....

If real problems that require code changes were omitted from the list and submitted to Jira, it would reduce the traffic here about 5% at best and only improve the resolution rate. so, yes, there are still plenty of reasons to still have the list. 

This kind of comment really discourages me.......

On Nov 17, 2012 12:22 PM, "Bote Man" <bote_radio@botecomm.com> wrote:

Well, if you want the additional workload, fine.

One might reasonably wonder why this user mailing list exists in the first place, if not to ask questions and learn about FreeSWITCH?

Bote

From: Anthony Minessale
Sent: Friday, 16 November, 2012 11:14

No problem, I just want to try and trace peoples path into the community and make sure we have all the proper information at first glance.

Even in a case of uncertainty, Jira is better because its a database of "issues" and we always have a "not a bug" resolution.

Even in cases of mistaken configuration, it can be considered a valid issue and we can change defaults etc.

Jiras are not expensive to create and easy to close, just a lot more organized.

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