HI ,

   Make sure you have (verto)dial-string and verto permission in your directory.

  1.Verto permission in your directory
   Example:
     <domain name="$${domain}">
  <params>
    <param name="jsonrpc-allowed-methods" value="verto"/>
    <param name="jsonrpc-allowed-event-channels" value="demo,conference,presence"/>
  </params>
</domain> 

   2.Make sure you have dial-string in your directory.
   Example
   Verto-dialString: 
            <param name="dial-string" value="{^^:sip_invite_domain=${dialed_domain}:presence_id=${dialed_user}@${dialed_domain}}${sofia_contact(*/${dialed_user}@${dialed_domain})},${verto_contact ${dialed_user}@${dialed_domain}}"/>




On Sun, May 8, 2016 at 8:25 PM, Shlomi Schwartz <shlomis@liveperson.com> wrote:
Hi, I'm struggling with some basic configuration.

I'm trying to make a call using Verto Communicator. I have added 2 extensions (1000, 1008), and 2 inbound routes:
  • condition: destination_number (1008)
  • action: set effective_caller_id_name=user 1#${caller_id_name}
  • action:transfer 1008 XML my.ip.address
But I always get a voice recording saying the extension is not available, I'm a lost.
- Disclaimer: I'm using FusionPBX on top Freeswitch.



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