Can you try to factory format the file system and see if he stops doing this?  I have three phones on SLA that do not exhibit this problem and I'm running 4.0.2 on those also.  Press the four arrow keys and get the file thats uploaded and investigate the logs.

On Oct 12, 2012, at 11:42 AM, KEN KELLY-TURNER wrote:

Hi,

I'm new to freeswitch and I'm trying to set up 2 polycom phones running 4.0.2 firmware to share a line.  I followed the wiki pages http://wiki.freeswitch.org/wiki/Shared_Line_Appearance and However, whenever I pick up an incoming call or try to make an outgoing call on one of the shared lines, the other line doesn't detect that the line is in use and I get a massive dump of 481 and 482 errors dozens of times.  I have no idea what is causing this behaviour, any help would be greatly appreciated

send 854 bytes to udp/[10.10.8.81]:5060 at 02:03:54.850984:
  ------------------------------------------------------------------------
  NOTIFY sip:1000@10.10.8.81 SIP/2.0
  Via: SIP/2.0/UDP 10.10.11.1;rport;branch=z9hG4bKcHKrvF7SKSp1j
  Max-Forwards: 70
  From: <sip:1000@10.10.11.1:5060>;tag=AWBzYjyr5AtS
  To: "ppcBarge2" <sip:1000@10.10.11.1>;tag=FC20B986-C3012B3F
  Call-ID: d753ed55-db70fc4e-bddaf407@10.10.8.81
  CSeq: 4053008904 NOTIFY
  Contact: <sip:1000@10.10.11.1:5060;transport=udp>
  Call-Info: <sip:10.10.11.1>;appearance-index=*;appearance-state=idle
  User-Agent: FreeSWITCH-mod_sofia/1.2.3
  Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, INFO, UPDATE, REGISTER, REFER, NOTIFY, PUBLISH, SUBSCRIBE
  Supported: timer, precondition, path, replaces
  Event: call-info
  Allow-Events: talk, hold, conference, presence, dialog, line-seize, call-info, sla, include-session-description, presence.winfo, message-summary, refer
  Subscription-State: active;expires=3600
  Content-Length: 0

  ------------------------------------------------------------------------
recv 405 bytes from udp/[10.10.8.81]:5060 at 02:03:54.864355:
  ------------------------------------------------------------------------
  SIP/2.0 482 Loop Detected
  Via: SIP/2.0/UDP 10.10.11.1;rport;branch=z9hG4bKcHKrvF7SKSp1j
  From: <sip:1000@10.10.11.1:5060>;tag=AWBzYjyr5AtS
  To: "ppcBarge2" <sip:1000@10.10.11.1>;tag=FC20B986-C3012B3F
  CSeq: 2147483647 NOTIFY
  Call-ID: d753ed55-db70fc4e-bddaf407@10.10.8.81
  Event: call-info
  User-Agent: PolycomSoundPointIP-SPIP_550-UA/4.0.2.11307_0004f2149566
  Accept-Language: en
  Content-Length: 0

  ------------------------------------------------------------------------

Thanks,
Ken

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