On Tue, Mar 30, 2010 at 5:09 PM, Sean Holt <sean@obscuradigital.com> wrote:

So it appears that Bandwidth requires the audio to be routed on the external public IP address, but since my freeswitch pbx box is behind a NAT the audio is trying to route to a private IP. The tech at bandwidth says that won’t work.

Not sure how to correct this?

Thanks
Sean

I strongly recommend you read up on NAT:
http://wiki.freeswitch.org/wiki/Nat

and

http://wiki.freeswitch.org/wiki/NAT_Traversal

and

http://wiki.freeswitch.org/wiki/Auto_NAT

You need to set up your external profile properly, which means you need to understand your network and your NAT device. Did you turn off any SIP ALG's in your device? Do you have a static public IP address? Those are important questions to answer before you continue.

-MC

On 3/30/10 4:11 PM, "Michael Collins" <msc@freeswitch.org> wrote:

On Tue, Mar 30, 2010 at 3:56 PM, Sean Holt <sean@obscuradigital.com> wrote:

Unfortunately I don’t see any reference to DTMF coming from outside source.

It shows it’s using 711

Thanks
Sean

What about listening to the call? Do you hear any DTMFs in the audio stream? If not then it looks like the far end isn't sending DTMFs which means you will need to talk to your provider to continue troubleshooting.

-MC

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