Hi there,

I’m relatively new to FreeSwitch, however have some experience with Cisco call manager.  We are looking to replace our Cisco UCM/UCCX gear with a freeswitch based callcentre.

I am having difficulty with the best practice for a particular queue feature that we currently use – which is the ability to break out of the queue to either voicemail or back to the reception extension, the prompt for this plays every ~ 2 minutes.

In freeswitch I’ve been using mod_callcenter which seems the best practice for this module is writing a script.  Can a script be written that can use the ivr application, thus giving users the prompt+options on a regular announcement however without losing their position in the queue?

The other option is mod_fifo, with the chime option that can be set.  However this only really gives us a single option to break out of the queue (rather than opt 1 for voicemail and opt 0 back to reception).

Wondering what advice a pro would give as to which queue module is best, and if this should be all contained in a script (that gets called by the dialplan of the queue).

Many thanks,

Brendan