I'm not aware of any per-user settings for this. I'm pretty sure this is a system-wide setting. Is there a reason you can't use the same mailer app for all users?
-MC

On Mon, Oct 20, 2014 at 7:39 AM, Alex Lake <alex@digitalmail.com> wrote:
The "mailer-app" preference for voicemail can be set in switch.conf.xml

But if I want to override it for one particular extension, where's the
best place to do it?

I tried in the directory file, but that didn't seem to have any effect.

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