I'll check that. I'll grab a packet capture within the local network and see if those packets are making it back.

If it is a NAT problem, it is a little confusing that the other phones are getting theirs on the same network behind the same NAT.

Thanks,
Robert Oldham
 Oldham Technology
 W: 801-877-2190 x801
 E: robert@oldhamtechnology.com
 http://www.oldhamtechnology.com


On 01/02/2015 12:13 AM, Stefan Kainz wrote:
Hello, 

This is most likely a nat problem. 
The spa is not getting the unauthorized response. 


Regards,

On 02 Jan 2015, at 08:02, Robert Oldham <robert@oldhamtechnology.com> wrote:

1. Tenant domain is a valid domain that resolves to an IP address. Using the domain, the Cisco spa 112 contacts the server with the registration request.
2. The tenant domain is 27 characters.
3. The Cisco spa 112 is using the domain name and not the IP address of the server.

I am only getting 401 answers, no 403s. This is what is confusing me: I am struggling to understand why the device will not send the authentication.

Thank you,
Robert


On January 1, 2015 8:50:30 PM MST, Luis Daniel Lucio Quiroz <luis.daniel.lucio@gmail.com> wrote: 
Check this in this order:

1. tenant domain must resolve to a IP or you must use Proxy settings
in your phone
2. your tenant domain must not exceed 63 characteers (DNS restriction)
3. registar setting on your phone must be using the tenant domain, not the IP


if you only get 401 answers, that means you are not sending the authentication
if you get 403 answers, means you are sending wrong authentication
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