Thanks Mike!!

I was not at a good place to respond quickly, but changing the PHONES default codec from G722 to G711u fixed the problem.

Sean

From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Mike Burlingame
Sent: Friday, April 25, 2014 1:35 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] URGENT - users getting [INCOMPATIBLE_DESTINATION] through gateway

I would check your codecs that you are sending to Vitelity can you provide a sip trace? 

On Apr 25, 2014, at 10:30 AM, Sean Devoy <sdevoy@bizfocused.com> wrote:

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Hi,

SOME of my extensions are failing when dialing OUT through my Vitelity Gateway.  The log shows :

2014-04-25 13:22:46.039025 [DEBUG] sofia.c:5815 Channel sofia/external_noauth/14108084699 entering state [terminated][488]

2014-04-25 13:22:46.039025 [NOTICE] sofia.c:6659 Hangup sofia/external_noauth/14108084699 [CS_CONSUME_MEDIA] [INCOMPATIBLE_DESTINATION]

2014-04-25 13:22:46.039025 [DEBUG] switch_channel.c:3187 Send signal sofia/external_noauth/14108084699 [KILL]

[SNIP]

2014-04-25 13:22:46.039025 [DEBUG] switch_ivr_originate.c:3657 Originate Resulted in Error Cause: 88 [INCOMPATIBLE_DESTINATION]

Vitelity says it is my FS that is refusing the call.

Please Help.

Sean

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