I am very new to FreeSWITCH but I have been using it. Also I used Newfies and found the same problem.<div><br></div><div>I just re sampled all my recordings to WAV in 8000Hz format and it fixed the problem. I do not know much about things but could this maybe be a codec problem in that your agents recordings that &quot;work&quot; are connecting to system with XXX codec yet your other agent that is &quot;not working&quot; are connecting with a different codec?</div>

<div><div><br></div>Thanks,<br>Obie Brown<br></div>