It works, we&#39;re doing it on a production system.<br>The message seems to be more a agent State problem instead of gateway problem. Your agent doesn&#39;t seems to been &quot;Waiting&quot; or you don&#39;t correctly affect it in a tier with you queue. There&#39;s 2 agents thing to check Status and State. and Tier association<br>
Check the configuration by make call working with a &quot;normal&quot; sip agent and then, you could try by changing his contact parameter to gateway outside the fs callcenter box.<br><br>Regards<br><div class="gmail_extra">
<br><br><div class="gmail_quote">2012/12/14 Brian Foster <span dir="ltr">&lt;<a href="mailto:bdfoster@endigotech.com" target="_blank">bdfoster@endigotech.com</a>&gt;</span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto"><div>+1 I don&#39;t really know if this is possible. We&#39;ve tried to do it this way but we ended up using some LUA scripts and mod_fifo. Unfortunately I can&#39;t release the scripts because the client won&#39;t allow me. <br>
<br>Sent from my iPhone</div><div><br>On Dec 13, 2012, at 1:31 PM, Juan Pablo L. &lt;<a href="mailto:jpablolorenzetti@hotmail.com" target="_blank">jpablolorenzetti@hotmail.com</a>&gt; wrote:<br><br></div><blockquote type="cite">
<div>


<div dir="ltr">Hi, i m trying to set up a callcenter but the lines for the agents are mobile phones in a mobile network and are not attached to freeswitch, i m trying to set it up with the following:<div><br></div><div><div>
&lt;agent name=&quot;1000@default&quot; type=&quot;callback&quot; contact=&quot;[call_timeout=10]sofia/external-huawei_gw/XXXXXX&quot; status=&quot;Available&quot; max-no-answer=&quot;3&quot; wrap-up-t<span style="font-size:12pt">ime=&quot;10&quot; reject-delay-time=&quot;10&quot; </span><span style="font-size:12pt">busy-delay-time=&quot;60&quot; /&gt;</span></div>
</div><div><span style="font-size:12pt"><br></span></div><div><span style="font-size:12pt">XXXXX being the mobile number but i m getting the following error:</span></div><div><span style="font-size:12pt"><br></span></div>
<div>Member 2018 &lt;2018&gt; in queue &#39;callcenter@default&#39; reached max wait of 0 sec. with no agent plus join grace period of 5 sec.</div><div><br></div><div>and i see that freeswitch does not even try to dial out to the trunk. </div>
<div><br></div><div>i m wondering if configuring it the way i need it is even possible as i think the problem may reside in the fact that freeswitch does not actually see the agent registered. thanks!!</div> 		 	   		  </div>

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