Call start answer time minus call start time = ring time in the CDR
/b
On Mar 16, 2010, at 5:21 PM, Fraser Redmond wrote:
> I'm converting a call-center app from Asterisk to FreeSwitch (using xml and javascript dialplans) and I think I've worked out how to do nearly everything, except for tracking one important metric: How long the phone rang before an agent picked it up.
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