As an example: when I call a place for the first time, I have to hear the whole menu to see which option sounds closest to what I need.

Of course by that time I've forgotten which digit it is, and I need to listen again.

On Fri, Oct 9, 2020, 5:12 PM Frederic Jean <makafre@gmail.com> wrote:

- The more options in a menu the more chance your caller will need to have a menu repeated;
- Always provide a key to repeat the menu and optimize the waiting time for key input so that callers have enough time;