The sofia status output is attached. I also attached what I currently have for 305 in the directory folder.

>>> On 8/15/2008 at 3:15 PM, Brian West <brian@freeswitch.org> wrote:
Give me the output of "sofia status profile internal" for when it has the & in it.

/b

On Aug 15, 2008, at 2:01 PM, Ben Holtsclaw wrote:

I had it set in the freeswitch directory to the employee's first name and last name (no ampersand).
 
      <variable name="effective_caller_id_name" value="Ellis Ayers"/>
      <variable name="effective_caller_id_number" value="305"/>
 
The tech that installed the phone set the Caller ID field on the phone itself to Testing & Accountability. That is the name that I was seeing registered with sofia in freeswitch.

Brian West