On Fri, Feb 3, 2012 at 7:52 AM,
<georg@riseup.net> wrote:
> I would like to implement a quite simple queue, but I don't know if
> mod_fifo is able to handle this. Would be great if someone could clarify
> this:
>
> - One phone number, two phones
> - If both or one is idle, call should be routed directly to the phone(s),
> no moh should be played (just ringtones)
> - if both in use, call should be routed into a queue, caller should hear
> moh
> - if after this a phone gets idle, call should be routed to the phone, moh
> should stopped and ringtones be played to the caller
> - if a call comes from the queue, and both phones are idle, both phones
> should ring at the same time (I tried this with mod_fifo, is this
> possible?)
Isn't this possible?
I'm pretty sure that this is how mod_callcenter works - like a traditional ACD. In mod_fifo it generally doesn't play ringing tones to the caller while it's looking for an agent. If anyone knows how to have mod_fifo mimic ACD by letting the caller hear ringback
while dialing the agent's phone please let me know and I will add it to the wiki.
-MC