On Thu, Mar 18, 2010 at 12:39 AM, Vladimir Elizarov <xengelpublicx@gmail.com> wrote:

If she leaves the queue, the queue will not be agents. A user simply
intercepting the call should be able to transfer the call to your
phone when the Secretary is not there.

I'm sorry but I don't understand. If the receptionist logs out of the queue then calls that are queued up will go to other agents (if available) or stay in queue until the receptionist gets back. Also, you can do the "agent access" extension I mentioned earlier so that non-agents can take callers out of the queue.
-MC