Hello everybody,

Could anybody help me understand the following thing. When agent didn't answer, lets say 3 times, system changes its status to "On break". Is there any timer that sends agent back to status "Available" or should it be done manually only? 

Thank you

--

Kamil Nigmatullin
Tel: 77272323748
mob: 7 (707) 2517003
Skype: kamil.nigmatullin

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