Its the proper way to do it.  And do you know the second you're bridged... if you have a phone that isn't daft... snom or polycom... the display will update to the person your bridged to.

/b

On Nov 23, 2009, at 7:24 PM, Seven Du wrote:

Yes, that's what we are doing.

2009/11/24 Brian West <brian@freeswitch.org>
You do realize that the whole concept is OLD skewl.  You should be
popping this info via external resources when the agent is bridged to
the caller and the info is there before they are done saying "thanks
for calling spacely sprockets, this is George how may I help you .... "

/b