Hi,

It looks the IVR timeout and it executes transfer to extension 1001 as expected in your dialplan. There's no exit sound file played though.

What should be the expected of Exit?

/nandy

On Fri, Apr 12, 2013 at 2:18 AM, Diego Mendieta <d_iego@msn.com> wrote:

From: d_iego@msn.com
To: freeswitch-users-owner@lists.freeswitch.org
Subject: IVR EXTERNAL TIMEOUT BRIDGE PROBLEM
Date: Thu, 11 Apr 2013 18:08:51 +0000

Hello World!

I've been trying to solve an issue with my freeswitch pbx, please help me.

I have set up a Welcome IVR for all incoming calls. Its seems to work perfectley when dialed from internal extentions. The problems is that when I dial from an external phone the Exit Action is not executed, instead the phone call is terminated.

I am using fusionpbx. Below I paste the log for both cases:

EXECUTE sofia/external/76xxxx99@200.119.223.228 sleep(2000)

2013-04-11 13:49:11.729600 [DEBUG] switch_core_session.c:875 Send signal sofia/external/76xxxx99@200.119.223.228 [BREAK]
2013-04-11 13:49:11.729600 [DEBUG] switch_core_session.c:875 Send signal sofia/external/76xxxx99@200.119.223.228 [BREAK]

2013-04-11 13:49:11.729600 [DEBUG] switch_core_session.c:875 Send signal sofia/external/76xxxx99@200.119.223.228 [BREAK]
2013-04-11 13:49:11.749600 [DEBUG] sofia.c:5431 Channel sofia/external/76xxxx99@200.119.223.228 entering state [ready][200]

EXECUTE sofia/external/76xxxx99@200.119.223.228 ivr(bienvenida)
2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:665 switch_ivr_menu_stack_xml_add binding 'menu-exit'

2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:665 switch_ivr_menu_stack_xml_add binding 'menu-sub'
2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:665 switch_ivr_menu_stack_xml_add binding 'menu-exec-app'

2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:665 switch_ivr_menu_stack_xml_add binding 'menu-play-sound'
2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:665 switch_ivr_menu_stack_xml_add binding 'menu-back'

2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:665 switch_ivr_menu_stack_xml_add binding 'menu-top'
2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:796 building menu 'bienvenida'

2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '1'
2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '2'

2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '3'
2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '8'

2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '9'
2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '8'

2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '9'
2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '8'

2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '9'
2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '8'

2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '9'
2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '/(^\d{3,6}$)/'

2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_menu.c:433 Executing IVR menu bienvenida
2013-04-11 13:49:13.509600 [DEBUG] switch_ivr_play_say.c:1302 Codec Activated L16@8000hz 1 channels 20ms
2013-04-11 13:49:13.549600 [DEBUG] switch_rtp.c:3204 Correct ip/port confirmed.

2013-04-11 13:49:29.749600 [DEBUG] switch_ivr_play_say.c:1672 done playing file C:\Program Files\FusionPBX\sounds/es/mx/maria/ivr/bienvenida.wav
2013-04-11 13:49:29.749600 [DEBUG] switch_ivr_menu.c:348 waiting for 5/5 digits t/o 2000

2013-04-11 13:49:29.769600 [DEBUG] switch_ivr_menu.c:395 digits ''
2013-04-11 13:49:29.769600 [DEBUG] switch_ivr_menu.c:446 Maximum timeouts
2013-04-11 13:49:29.769600 [DEBUG] switch_ivr_menu.c:599 exit-sound '(null)'

2013-04-11 13:49:29.769600 [NOTICE] switch_core_state_machine.c:226 sofia/external/76xxxx99@200.119.223.228 has executed the last dialplan instruction, hanging up.

2013-04-11 13:49:29.769600 [DEBUG] switch_channel.c:2846 (sofia/external/76xxxx99@200.119.223.228) Callstate Change ACTIVE -> HANGUP

internal call:
EXECUTE sofia/internal/101@192.168.0.26:5060 sleep(1000)
EXECUTE sofia/internal/101@192.168.0.26:5060 set(hangup_after_bridge=true)

2013-04-11 14:01:38.948600 [DEBUG] mod_dptools.c:1286 sofia/internal/101@192.168.0.26:5060 SET [hangup_after_bridge]=[true]
EXECUTE sofia/internal/101@192.168.0.26:5060 ivr(bienvenida)

2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:665 switch_ivr_menu_stack_xml_add binding 'menu-exit'
2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:665 switch_ivr_menu_stack_xml_add binding 'menu-sub'

2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:665 switch_ivr_menu_stack_xml_add binding 'menu-exec-app'
2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:665 switch_ivr_menu_stack_xml_add binding 'menu-play-sound'

2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:665 switch_ivr_menu_stack_xml_add binding 'menu-back'
2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:665 switch_ivr_menu_stack_xml_add binding 'menu-top'

2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:796 building menu 'bienvenida'
2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '1'

2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '2'
2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '3'

2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '8'
2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '9'

2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '8'
2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '9'

2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '8'
2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '9'

2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '8'
2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '9'

2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:857 binding menu action 'menu-exec-app' to '/(^\d{3,6}$)/'
2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_menu.c:433 Executing IVR menu bienvenida

2013-04-11 14:01:38.948600 [DEBUG] switch_ivr_play_say.c:1302 Codec Activated L16@8000hz 1 channels 20ms
2013-04-11 14:01:55.188600 [DEBUG] switch_ivr_play_say.c:1672 done playing file C:\Program Files\FusionPBX\sounds/es/mx/maria/ivr/bienvenida.wav

2013-04-11 14:01:55.188600 [DEBUG] switch_ivr_menu.c:348 waiting for 5/5 digits t/o 2000
2013-04-11 14:01:55.208600 [DEBUG] switch_ivr_menu.c:395 digits ''
2013-04-11 14:01:55.208600 [DEBUG] switch_ivr_menu.c:446 Maximum timeouts

2013-04-11 14:01:55.208600 [DEBUG] switch_ivr_menu.c:599 exit-sound '(null)'
EXECUTE sofia/internal/101@192.168.0.26:5060 bridge(sofia/internal/1001@192.168.0.26)

2013-04-11 14:01:55.208600 [DEBUG] switch_channel.c:1045 sofia/internal/101@192.168.0.26:5060 EXPORTING[export_vars] [domain_name]=[192.168.0.26] to event

2013-04-11 14:01:55.208600 [DEBUG] switch_ivr_originate.c:1884 Parsing global variables
2013-04-11 14:01:55.208600 [NOTICE] switch_channel.c:924 New Channel sofia/internal/1001@192.168.0.26 [c5904e71-b9ab-4f60-a098-9c8280f38aa7]

Below I paste my dial plan configuration:

<extension name="bienvenida" >
<condition field="destination_number" expression="^7000$" >

<action application="answer" />
<action application="sleep" data="1000" />
<action application="set" data="hangup_after_bridge=true" />

<action application="ivr" data="bienvenida" />
<action application="bridge" data="sofia/internal/1001@192.168.0.26"/> </condition>

</extension>

Please help me.

thank you,

Diego

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