Malfunction! Need input!<br>Get debug log of call from start to finish and put on pastebin.<br>-MC<br><br><div class="gmail_quote">On Tue, Mar 20, 2012 at 8:19 AM, Robert Longfield <span dir="ltr">&lt;<a href="mailto:robert.longfield@klinsight.com">robert.longfield@klinsight.com</a>&gt;</span> wrote:<br>
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<div>Thanks for the tip Brian,</div>
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<div>I tried using a loopback using the example in /dialplan/default.xml and I 
am still experiencing the same problem.</div>
<div> </div>
<div>I’ve tried a loopback that looks like:</div>
<div>&lt;action application=&quot;bridge&quot; data=&quot;loopback/app=voicemail:default 
${domain_name} ${dialed_extension}&quot;/&gt;</div>
<div>&lt;action application=&quot;bridge&quot; data=&quot;loopback/app=voicemail:default 
$${domain_name} ${dialed_extension}&quot;/&gt;</div>
<div>&lt;action application=&quot;bridge&quot; 
data=&quot;loopback/app=voicemail:1000@${domain_name} $1&quot;/&gt;</div>
<div>&lt;action application=&quot;bridge&quot; 
data=&quot;loopback/app=voicemail:1000@${domain_name}&quot;/&gt;</div>
<div>&lt;action application=&quot;bridge&quot; 
data=&quot;loopback/app=voicemail:1000@$${domain_name}&quot;/&gt;</div>
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<div><font face="Verdana">Only instead of dropping the call it seems to 
sleep...</font></div>
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<div><b>From:</b> <a title="bdfoster@endigotech.com" href="mailto:bdfoster@endigotech.com" target="_blank">Brian Foster</a> </div>
<div><b>Sent:</b> Monday, March 19, 2012 7:12 PM</div>
<div><b>To:</b> <a title="freeswitch-users@lists.freeswitch.org" href="mailto:freeswitch-users@lists.freeswitch.org" target="_blank">FreeSWITCH Users Help</a> 
</div>
<div><b>Subject:</b> Re: [Freeswitch-users] Call sent to group call terminates 
when group is busy instead of transferring</div></div></div>
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<div style="font-size:small;font-style:normal;text-decoration:none;font-family:&#39;Calibri&#39;;display:inline;font-weight:normal"><div><div class="h5">
<p>Try using loopback when you send the call to voicemail, also see the local 
extensions dialplan located in conf/dialplan/default.xml</p>
<div class="gmail_quote">On Mar 19, 2012 4:43 PM, &quot;Robert Longfield&quot; &lt;<a href="mailto:robert.longfield@klinsight.com" target="_blank">robert.longfield@klinsight.com</a>&gt; 
wrote:<br type="attribution">
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  <div><span><font face="Arial"><font style="FONT-SIZE:9.8pt">I set up a group 
  call for our support team in which all their phones ring when someone needs to 
  speak with them. If they are busy the call should be transferred to a general 
  extension which if not answered then goes to that extensions 
  VM.</font></font></span></div>
  <div><span><font face="Arial"></font></span> </div>
  <div><span><font face="Arial">My dialplan looks like:</font></span></div>
  <div><span><font face="Arial"></font></span> </div>
  <div>&lt;extension name=&quot;group_dial_support&quot;&gt;</div>
  <div>      &lt;condition field=&quot;destination_number&quot; 
  expression=&quot;^2001$&quot;&gt;</div>
  <div>        &lt;action application=&quot;set&quot; 
  data=&quot;continue_on_fail=true&quot;/&gt;</div>
  <div>        &lt;action 
  application=&quot;bridge&quot; data=&quot;group/support@${domain_name}&quot;/&gt;</div>
  <div>        &lt;!-- &lt;action 
  application=&quot;voicemail&quot; data=&quot;default ${domain} 1000&quot;/&gt; --&gt;</div>
  <div>        &lt;action 
  application=&quot;transfer&quot; data=&quot;1000 XML default&quot;/&gt;</div>
  <div>        &lt;action 
  application=&quot;hangup&quot;/&gt;</div>
  <div>     &lt;/condition&gt;</div>
  <div>&lt;/extension&gt;</div>
  <div> </div>
  <div> </div>
  <div>What is happening is a caller selects the support option from the IVR, 
  ever phone in the support group rings, which is what should happen. If no one 
  picks up the call Freeswitch hangs up instead of transferring the call to 
  extension 1000. You can see that I also tried to send the call directly to 
  voicemail but that didn’t work either.</div>
  <div> </div>
  <div>The message I see when Freeswitch hangs up is:</div>
  <div> </div>
  <div>    Channel sofia/internal/<a href="http://sip:1002@72.38.184.18:39042" target="_blank">sip:1002@72.38.184.18:39042</a> hanging up, cause: 
  USER_BUSY</div>
  <div> </div>
  <div>The full output from cli can be seen here: <a href="http://pastebin.freeswitch.org/18696" target="_blank"><font face="Times New Roman"><font style="FONT-SIZE:12pt">http://pastebin.freeswitch.org/18696</font></font></a><font face="Times New Roman"><font style="FONT-SIZE:12pt"> </font></font></div>

  <div> </div>
  <div>I would like to get the call to transfer properly.</div>
  <div> </div>
  <div>Thanks</div>
  <div style="font-size:10pt;font-family:&#39;Verdana&#39;">-Robert<br></div></div></div></div><br></blockquote></div></div></div></div></div></div></div></blockquote></div>