Faisal:

Load up the CDR into a db (MySQL or otherwise) ...

For ACD you'll want a SQL query akin

SELECT COUNT(*) AS calls_answered, SUM(billusec) AS billusec, SUM(billusec)/COUNT(*) AS acd FROM freeswitchdb.freeswitchcdr WHERE disposition=1;

For ASR you'll need another query

SELECT COUNT(*) AS calls_total FROM freeswitchdb.freeswitchcdr;
ASR is calls_answered/calls_total

There is sample (read: poor) code in http://jira.freeswitch.org/browse/FS-1981

which a google for "freeswitch ACD ASR" would have helped you get to in the first place.

-wasim

On Mon, Oct 24, 2011 at 15:39, Faisal Rehman <faisal.rehman22@hotmail.com> wrote:

Hi Everyone,

I want to write a script that reads the Master.csv & generate an alert if the ASR & ACD is low from the desired value. Anybody has written such script, please help me write it or provide any sample.

Thanks

Faisal Rehman

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wasim h. baig | principal consultant | convergence pk | +92 30 0850 8070 | peace be upon you ...