I'm my setup i have analog phones (using atas) and IP phones, to
be able to have call waiting in the analog phones i put a fifo for
each account connected to the ata. So a call going to an ata
extension is always from a "self" fifo.
The problem is that, in the office extensions can
capture/intercept each other, when the person on that desk is out,
by pressing **+extension, answering the call (even if is just to
say that the person is out... ), this works for ip phones, but it
fails when the ringing phone is the analog extension because of
the fifo.
Mike:
you give me one idea, i could could uuid_bridge the uuid
(a-leg) from the caller in the fifo to the channel uuid trying to
execute the intercept. I guess once i done this the calls gets
hangup in the fifo and the b-leg (agent) channel should hangup as
well.
i'm think of something like: uuid_bridge <original caller
uuid> <uuid extension that is requesting intercept >
I will try to do test this tomorrow. i post here the results.
Thanks,
António
On 01/13/2016 07:22 PM, Anthony
Minessale wrote:
Why do you want to intercept the agent anyway,
won't that hangup on the customer?
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