Hi all,

About a strategy to release and support.

I work for a integrator. We have in our portafolio two big brand: Alcatel and Genesys. They give new minor releases and hotfixes almost every week in their products. Mayor releases are available in one year, sometimes more.

About minor releases and hot-fixes, it depend on our local scenario. Not all our customer has issues than involves/require apply hot-fixes each week. We use this approach:
1. If there is an issue, we look in there are an aplicable hotfix. If not, we try to find a workaround or get a estimated date for a hotfix.
2. Each year we offer to our customer access to last binaries to upgrade their platform to the latest release

Also, you have to "design" an integral political procedure for upgrades, hot-fixes and roll-back. Because, FS depend on OS, and other components like mediagateway, routers, etc. I have seen in our customer, when they apply a patch in the OS or their pbx, could affect other systems.

On 1/10/2012 11:46 PM, Michael Collins wrote:

Enterprise can't afford patch& upgrade daily. You guys need to take a strategy to release and support. For instance, two release: stable release will has a life span 3 years and be supported. Test release with latest features.

We've got some things in the works. Stay tuned!
-MC


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