Hello list,

I'm trying to implement a flexible, but easy to administer IVR system
for our multi-tenant PBX.

My goal is to be able to build a flexible auto-attendent scheme for
incoming calls, based on data in a mysql database.

The functionality I need is:
   -Different options based on time of day
   -Playback of 1-2 audio files while listening for digits (Thank you
for calling abc company)
   -Single digit options set some variables, then transfer to a defined
extension (press 1 for sales)
   -Multi-digit options are checked against a pattern, then a transfer
is executed (enter the extension now ...)

Not very complicated, I know, but making it scale is tricky.

I have tried LUA, but LuaSQL has issues.  Even using ODBC, I still get
memory leaks and random errors with file handles etc.

For the most part, I haven't had any issues with xml_curl getting config
from another server that generates it with PHP.  I'm exploring this, but
it looks like I'll have to implement the following logic:
   -Call comes in, and a dialplan is returned that plays the greetings,
sets some variables, and does a play_and_get_digits, followed by a
transfer back to the dialplan, so we can figure out what to do based on
the digits.
   -The callback to the dialplan evaluates the dtmf presented, and
decides what action to take, returning that in another dialplan piece.

I think this could work. but it means that a dialplan lookup has to be
done each time someone makes a selection.

Is there a better way, or does that make the most sense?

Thanks!

-Tim

_______________________________________________
FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org