Thanks for the response, I don't know how semicolon came in the email, but I have no semicolon in my XML, and please avoid visible smiles as well.

<include>
        <menu na me="ps"
                greet-long="phrases_main"
                greet-short="phrases_short"
                exit-sound="ivr/good_bye.wav"
                invalid-sound="ivr/ivr-not_available.wav"
                t ts-engine="flite"
                tts-voice="rms"
                timeout="3000"
                max-failures="2"
                phrase_lang="en"
                digit-len="1">

                <entry action="menu-sub" digits="1" param="ps1"/>
                <entry action="menu-top" digits="9"/>
        </menu>
        <menu name="ps1"< br>                greet-long="phrases1_main"
                greet-short="phrases1_short"
                exit-sound="ivr/good_bye.wav"
                invalid-sound="ivr/ivr-not_available.wav"
                timeout ="3000"
                max-failure="3">

                <entry action="menu-top" digit="*"/>
        </menu>
</include>

---

From: "Vallimamod ABDULLAH" <vallimamod.abdullah@imtelecom.fr>
To: "FreeSWITCH Users Help" <freeswitch-users@lists.freeswitch.org>
Sent: Tuesday, July 17, 2012 4:24:42 PM
Subject: Re: [Freeswitch-users] Need help in IVR

hi,

On Jul 17, 2012, at 7:39 AM, Piyush Sharma wrote:

> Hello Everyone,
>
> I am trying to create an IVR with menu and sub menus, but getting following error when I make the call,
> 2012-07-17 11:05:37.755034 [ERR] switch_ivr_menu.c:870 Unable to build xml menu
> 2012-07-17 11:05:37.755034 [ERR ] switch_ivr_menu.c:870 Unable to build xml menu
> 2012-07-17 11:05:37.755034 [ERR] mod_dptools.c:1774 Unable to create menu
>
> I am new to this, so there might be little or a big error.
>
> My XML contents in ...conf/ivr_menus is
>
> <include>
>         <menu na me="ps"
>                 greet-long="phrase:ps_main"
>                 greet-short="phrase:ps_short"
>                 exit-sound="ivr/good_bye.wav"
>                 invalid-sound="ivr/ivr-not_available.wav"
>                 tts-engine="flite"
>                 tts-voice="rms"
>                 timeout="3000"
>                 max-failures="2"
>       ;           phrase_lang="en"

-------^^
This is strange: ";" is not a valid sign in xml for comments. All comments must be between "<!--" and "-->". Also, you cannot put a comment inside a tag.
Try to remove it and test again.

Best Regards,
-vma
.