Hi,<br><br>I read the fifo section of the wiki and what is not clear are:<br><br>What is the meaning of fifo_orbit_announce?<br>What is the meaning of fifo_override_announce?<br>Is it possible to create a scenario where the caller can hear &quot;Agent #123 is going to attend to your call&quot;?<br>
<br>Any help will be greatly appreciated.<br><br>Thanks,<br>JB<br>