*Sidebar*

Possible recordings for the next session with Callie? Like:

1. "This is an important reminder for..."
2. "This is a reminder for your appointment scheduled for..."

...or something similar. I think it would get some usage with those in the medical field.

On May 8, 2013 11:09 PM, "Michael Collins" <msc@freeswitch.org> wrote:
>
> Hi Brandon,
>
> This is totally doable with FreeSWITCH. For you I recommend starting small and working your way up. What I mean by that is that you should probably get the basics down first, like learning how to do a simple dialplan entry in FreeSWITCH, how to set up a SIP provider, how to set up a TTS engine like svox/pico or a commercial one like Cepstral, how to do an originate on the command line and then how to script that using something simple (like fs_cli -x 'originate foo/bar') or more in depth (like ESL)...
>
> Then there are the other questions, like:
> How do you get the patient information out of the software? Is there an API?
> Will you be keeping track of the results of your automated outbound calls?
> If so, how will you get the results back into the software? Will you auto-reschedule busy/no answer calls?
> Do you want to leave a simple message with the called party even if a human answers?
> Or do you want to have a simple IVR that says something like: "you have an appointment at [date/time]. press 1 to confirm. if you need to reschedule, press 2."?
> Will you want answering machine detection? If so you'll need to contact FreeSWITCH Solutions about purchasing a license since this is not a free module.
>
> Last question: what programming skills do you have on staff there? If you have basic shell scripting skills and/or Perl/PHP/Python/etc. skills then you can probably build something yourself. If you don't have someone with some programming skills then I strongly recommend that you find or hire someone to assist. It's not impossible for a determined person to learn all the skills required, however it will be a challenge.
>
> Hope this helps!
> -Michael
>
> P.S. here is a really, really simple example of how to make an outbound call from a shell script:
>
> #!/bin/bash
> # simple dialout script, assumes a gateway named 'flowroute'
> # and syntax: dialout.sh <phonenumber> <firstname> <lastname> <appt_timestamp>
> res=`fs_cli -x '{ignore_early_media=true,fname=$2,lname=$3,appt_timestamp=$4}sofia/gateway/flowroute/$1 reminder`
>
> Call that script from shell using a Unix timestamp for the appointment date/time, like this:
> ./dialout.sh 18005551212 brandon coale 1368077828
>
> Then have a simple dialplan (assumes you've built one of the TTS engines):
>
> <extension name="dial out reminder">
> <condition field="destination_number" expression="^reminder$">
>     <action application="answer"/>
>     <action application="sleep" data="1000"/> 
>     <action application="playback" data="this_is_a_message_for.wav"/>
>     <action application="speak" data="${fname} ${lname}"/>
>     <action application="playback" data="you_have_an_appointment_on.wav"/>
>     <action application="say" data="en short_date_time pronounced ${appt_timestamp}"/>
>     <action application="playback" data="please_dont_miss_or_we_charge_obnoxious_fee.wav"/>
>     <action application="hangup"/>
> </condition>
> </extension>
>
>
> On Wed, May 8, 2013 at 5:21 PM, Brandon Coale <brandoncoale@sbcglobal.net> wrote:
>>
>> Hello,
>>
>> I am in the research phase for the following project and am researching
>> what options are available.
>>
>> My health care organization is looking for a way to do appointment
>> reminders. We currently have staff members who spend part of each day
>> manually calling patients to remind them of their upcoming appointments,
>> and we would like to automate this process.
>>
>> Our electronic health record software would provide such information as
>> the patient's name, phone number, and day and time of the appointment,
>> and FreeSWITCH could take this information and place an automated call
>> to the patient. We would like the reminder call to use text-to-speech
>> to personalize the call, such as "We have an appointment reminder for
>> [first name]. The appointment is on [date] at [time].
>>
>> I am wondering if anyone has experience with using FreeSWITCH for this
>> type of application, and would be willing to share any details of how
>> you implemented it? I am interested in any ideas, from very simple to
>> feature-rich. We would be doing a new installation of FreeSWITCH for
>> this purpose, so we could use any version of FreeSWITCH or any operating
>> system you would recommend.
>>
>> Thank you!
>> Brandon
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting@freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> FreeSWITCH-powered IP PBX: The CudaTel Communication Server
>> http://www.cudatel.com
>>
>> Official FreeSWITCH Sites
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>>
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>
>
>
>
> --
> Michael S Collins
> Twitter: @mercutioviz
> http://www.FreeSWITCH.org
> http://www.ClueCon.com
> http://www.OSTAG.org
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting@freeswitch.org
> http://www.freeswitchsolutions.com
>
> FreeSWITCH-powered IP PBX: The CudaTel Communication Server
> http://www.cudatel.com
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users@lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>