Sean,

Is the Polycom behind NAT and FS on a public IP? If so I think you'll need to modify the SIP profile. There's an "NDLB-force-rport" param. Check the wiki, but I think there's several values ("false","true","safe") you can try. IIRC "safe" is the one you'd try. This kinda sounds like the Polycom not supporting rport bug that they've ignored for the past decade...

-MC

On Thu, Dec 6, 2012 at 8:41 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:

Thanks Brian.  I have looked up more info and that is correct.

However, I still get 401 Unauthorized.

 

Any other ideas anyone?

 

I am ready to return them and just by Cisco SPA504Gs.  I was hoping to add another choice for my customers but I am yet to come across any decent documentation from Polycom.  If I can’t even get them to log in, I am not hopeful about advanced features.

 

Sean

 

From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Brian Foster
Sent: Thursday, December 06, 2012 5:38 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] POLYCOM 335 registration w/ Freeswitch

 

I think Address should be <extension>@<host name/ip>

Sent from my iPhone


On Dec 6, 2012, at 5:25 PM, "Sean Devoy" <sdevoy@bizfocused.com> wrote:

I am new to Polycom phones.  We have always used CISCO 5xx Series.  I have been trying to use the WEB interface.  The example in the WIKI uses tftp through DHCP option 60.  MY home router/gateway’s DHCP does not support option 60.

 

I am unable to get the Polycom 335 to register, it keeps getting “Unauthorized”.  I have double checked by having my Cisco phone register with this information and it works fine.  I must be missing something.

 

On the Polycom Web Interface I have the following values:

SIP TAB:

SERVERS:

Outbound Proxy is blank

SERVER 1:

Address: <my server’s FQDN >

Port: 5060

Transport: UDPOnly

Expires:3600

Register: 1

Retry Timeout: 0

Retry Max Count: 3

Line Seize Timeout: 30

SERVER 2: <same as server 1 for now except port 5062)

LINE TAB:

LINE 1:

Display Name: 228

Address: 228

Auth UserID:228

Auth Password: <actual password here>

Label: 228

Type: Private

3rd Party Name: blank

Number of Line Keys: 1

Calls per line: 24

SERVER 1:

Address: <my server’s FQDN >

Port: 5060

Transport: UDPOnly

Expires:3600

Register: 1

Retry Timeout: 0

Retry Max Count: 3

Line Seize Timeout: 30

SERVER 2: <same as server 1 for now)

Everything else is the defaults.

 

The resulting sofia trace messages:

   ------------------------------------------------------------------------

recv 546 bytes from udp/[71.127.152.57]:1025 at 22:11:38.210138:

   ------------------------------------------------------------------------

   REGISTER sip:fs_bfis.bizfocused.com:5060 SIP/2.0

   Via: SIP/2.0/UDP 10.10.40.47;branch=z9hG4bKa1ca8525B629017C

   From: "228" <sip:228@fs_bfis.bizfocused.com>;tag=DDAB2D48-F3771D9B

   To: <sip:228@fs_bfis.bizfocused.com>

   CSeq: 1 REGISTER

   Call-ID: ca6990df-b25553e-44d1bb49@10.10.40.47

   Contact: <sip:228@10.10.40.47>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"

   User-Agent: PolycomSoundPointIP-SPIP_335-UA/3.3.3.0069

   Accept-Language: en

   Max-Forwards: 70

   Expires: 3600

   Content-Length: 0

  

   ------------------------------------------------------------------------

send 703 bytes to udp/[71.127.152.57]:5060 at 22:11:38.211063:

   ------------------------------------------------------------------------

   SIP/2.0 401 Unauthorized

   Via: SIP/2.0/UDP 10.10.40.47;branch=z9hG4bKa1ca8525B629017C;received=71.127.152.57

   From: "228" <sip:228@fs_bfis.bizfocused.com>;tag=DDAB2D48-F3771D9B

   To: <sip:228@fs_bfis.bizfocused.com>;tag=37Hyv1SjceDre

   Call-ID: ca6990df-b25553e-44d1bb49@10.10.40.47

   CSeq: 1 REGISTER

   User-Agent: FreeSWITCH-mod_sofia/1.2.0-rc2+git~20120712T080314Z~435f28cefb+unclean~20120712T101002Z

   Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, UPDATE, INFO, REGISTER, REFER, NOTIFY, PUBLISH, SUBSCRIBE

   Supported: precondition, path, replaces

   WWW-Authenticate: Digest realm="fs_bfis.bizfocused.com", nonce="f9a005f6-d33c-425e-9264-525c669833ef", algorithm=MD5, qop="auth"

   Content-Length: 0

  

   ------------------------------------------------------------------------

recv 546 bytes from udp/[71.127.152.57]:1025 at 22:11:38.712339:

   ------------------------------------------------------------------------

   REGISTER sip:fs_bfis.bizfocused.com:5060 SIP/2.0

   Via: SIP/2.0/UDP 10.10.40.47;branch=z9hG4bKa1ca8525B629017C

   From: "228" <sip:228@fs_bfis.bizfocused.com>;tag=DDAB2D48-F3771D9B

   To: <sip:228@fs_bfis.bizfocused.com>

   CSeq: 1 REGISTER

   Call-ID: ca6990df-b25553e-44d1bb49@10.10.40.47

   Contact: <sip:228@10.10.40.47>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"

   User-Agent: PolycomSoundPointIP-SPIP_335-UA/3.3.3.0069

   Accept-Language: en

   Max-Forwards: 70

   Expires: 3600

   Content-Length: 0

 

  ------------------------------------------------------------------------

send 703 bytes to udp/[71.127.152.57]:5060 at 22:11:38.712479:

   ------------------------------------------------------------------------

   SIP/2.0 401 Unauthorized

  Via: SIP/2.0/UDP 10.10.40.47;branch=z9hG4bKa1ca8525B629017C;received=71.127.152.57

   From: "228" <sip:228@fs_bfis.bizfocused.com>;tag=DDAB2D48-F3771D9B

  To: <sip:228@fs_bfis.bizfocused.com>;tag=37Hyv1SjceDre

  Call-ID: ca6990df-b25553e-44d1bb49@10.10.40.47

   CSeq: 1 REGISTER

   User-Agent: FreeSWITCH-mod_sofia/1.2.0-rc2+git~20120712T080314Z~435f28cefb+unclean~20120712T101002Z

   Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, UPDATE, INFO, REGISTER, REFER, NOTIFY, PUBLISH, SUBSCRIBE

   Supported: precondition, path, replaces

   WWW-Authenticate: Digest realm="fs_bfis.bizfocused.com", nonce="f9a005f6-d33c-425e-9264-525c669833ef", algorithm=MD5, qop="auth"

   Content-Length: 0

   ------------------------------------------------------------------------

 

 

Any ideas?

 

 

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_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org
http://www.freeswitchsolutions.com

FreeSWITCH-powered IP PBX: The CudaTel Communication Server
http://www.cudatel.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com

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--
Michael S Collins
Twitter: @mercutioviz
http://www.FreeSWITCH.org
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