Victor,

If your agent's SIP client supports SIP UPDATE message, fifo will update the caller's ID after agent answer it's call, although I see in latest code that with some modified behavior, FIFO sends the actual caller's ID when it calls agent.

-- afshin

On Thu, Aug 12, 2010 at 12:04 AM, Victor Chukalovskiy <Victor@isptelecom.net> wrote:

Dear FreeSWITCH community,
 
I'm currently putting FreeSWITCH into production environment (great experience so far).
We want agent of a fifo queue to be able to see caller's ID number of the customer calling.

The default FS behaviour is to pass queue name as a callers ID name and callers ID number.

I understand that putting {origination_caller_id_name=foo,origination_caller_id_number=123} into Members definition string in fifo.conf.xml will override default static callers name/ID with another static callers name/ID.

But what is really needed is that fifo member (agent) is presented with real-life callers ID number of the calling party.

Any help on how to do this is much appreciated.
-Victor

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