HI,

I had a user say she got disconnected from voicemail and wanted to know why. 

I saw in the log where she called in, listened, pressed 1, listened again and then:

2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:247 Handle play-file:[voicemail/vm-listen_saved.wav] (en:en)

2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:1332 Codec Activated L16@16000hz 1 channels 20ms

2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]

2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]

2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]

2013-04-09 11:14:38.114065 [DEBUG] sofia.c:5599 Channel sofia/external/<ext>@<our dom> entering state [terminated][487]

2013-04-09 11:14:38.114065 [DEBUG] switch_channel.c:2994 (sofia/external/<ext>@<our dom>) Callstate Change EARLY -> HANGUP

2013-04-09 11:14:38.114065 [NOTICE] sofia.c:6383 Hangup sofia/external/<ext>@<our dom> [CS_EXECUTE] [ORIGINATOR_CANCEL]

So if FS says she hung up and she says FS hung up, is it safe to say her internet connection failed momentarily?

Also, why “Callstate Change EARLY -> HANGUP”.  Shouldn’t it be “Callstate Change ACTIVE -> HANGUP”?

Thanks,

Sean