Blake,

If you turn on a sip trace with "sofia profile internal siptrace on" you
should be able to see why FS is responding to the caller with USER_BUSY.
Usually I see this because someone accidentally hit DoNotDisturb, or
they have a misconfiguration in the call forwarding feature on their phone.

William King
Senior Engineer
Quentus Technologies, INC
1037 NE 65th St Suite 273
Seattle, WA 98115
Main:   (877) 211-9337
Office: (206) 388-4772
Cell:   (253) 686-5518
william.king@quentustech.com

On 04/02/2013 06:21 AM, Blake Priddy wrote:
> Why would everyone of my extensions be able to call a certain extension
> number such as (3003) but when a particular user calls that number FS
> tells that user (3006) that 3003 is busy?
>
> 2013-04-02 08:18:56.104087 [DEBUG] sofia.c:5603 Channel
> sofia/internal/sip:3003@10.25.190.8:1024

> <http://sip:3003@10.25.190.8:1024> entering state [calling][0]

> 2013-04-02 08:18:56.254094 [DEBUG] sofia.c:5603 Channel
> sofia/internal/sip:3003@10.25.190.8:1024

> <http://sip:3003@10.25.190.8:1024> entering state [terminated][486]

> 2013-04-02 08:18:56.254094 [DEBUG] switch_channel.c:2994
> (sofia/internal/sip:3003@10.25.190.8:1024

> <http://sip:3003@10.25.190.8:1024>) Callstate Change RINGING -> HANGUP

> 2013-04-02 08:18:56.254094 [NOTICE] sofia.c:6387 Hangup
> sofia/internal/sip:3003@10.25.190.8:1024

> <http://sip:3003@10.25.190.8:1024> [CS_CONSUME_MEDIA] [USER_BUSY]

> 2013-04-02 08:18:56.254094 [DEBUG] switch_core_state_machine.c:415
> (sofia/internal/sip:3003@10.25.190.8:1024

> <http://sip:3003@10.25.190.8:1024>) Running State Change CS_HANGUP

> 2013-04-02 08:18:56.254094 [DEBUG] switch_channel.c:3017 Send signal
> sofia/internal/sip:3003@10.25.190.8:1024

> <http://sip:3003@10.25.190.8:1024> [KILL]

> 2013-04-02 08:18:56.254094 [DEBUG] switch_core_session.c:1283 Send
> signal sofia/internal/sip:3003@10.25.190.8:1024

> <http://sip:3003@10.25.190.8:1024> [BREAK]

> 2013-04-02 08:18:56.254094 [DEBUG] switch_core_state_machine.c:667
> (sofia/internal/sip:3003@10.25.190.8:1024

> <http://sip:3003@10.25.190.8:1024>) State HANGUP

> 2013-04-02 08:18:56.254094 [DEBUG] mod_sofia.c:503 Channel
> sofia/internal/sip:3003@10.25.190.8:1024

> <http://sip:3003@10.25.190.8:1024> hanging up, cause: USER_BUSY

> 2013-04-02 08:18:56.274104 [DEBUG] switch_ivr_originate.c:3531 Originate
> Resulted in Error Cause: 17 [USER_BUSY]
> 2013-04-02 08:18:56.274104 [NOTICE] switch_ivr_originate.c:2608 Cannot
> create outgoing channel of type [user] cause: [USER_BUSY]
> 2013-04-02 08:18:56.274104 [DEBUG] switch_ivr_originate.c:3531 Originate
> Resulted in Error Cause: 17 [USER_BUSY]
> 2013-04-02 08:18:56.274104 [INFO] mod_dptools.c:3052 Originate Failed.
>  Cause: USER_BUSY
> EXECUTE sofia/internal/3006@pbx.bryantschools.org

> <mailto:3006@pbx.bryantschools.org> answer()
>
>
> --
>
> *Blakelund Priddy*

> Network & Systems Engineer
> Bryant Public School District
> Bryant, Arkansas 72022

> http://www.bryantschools.org <http://www.bryantschools.org/>

> p 501-653-5038
> f 501-847-5656
>
>
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