You need to gather the data and file it on JIRA <a href="http://jira.freeswitch.org/">http://jira.freeswitch.org/</a><div><br></div><div>Include all details including a log with full sip trace enabled.</div><div><br></div>
<div>Do these commands in fs_cli</div><div><br></div><div>sofia global siptrace on</div><div>sofia loglevel debug (/log_debug in fs_cli)</div><div><br></div><div><br></div><div>reproduce your problem and attach the trace.</div>
<div><br></div><div><br><br><div class="gmail_quote">On Wed, Feb 15, 2012 at 8:37 AM, Daniel Knaggs <span dir="ltr">&lt;<a href="mailto:Daniel.Knaggs@realitysolutions.co.uk">Daniel.Knaggs@realitysolutions.co.uk</a>&gt;</span> wrote:<br>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">Hello,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">We’ve recently switched from Asterisk to FreeSwitch and experiencing a minor problem.<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><u></u> <u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">Currently we’ve got twenty LinkSys/Cisco phones (12x SPA942, 6x SPA962, and 2x SPA504) and experiencing dropped calls when transferring calls.<u></u><u></u></span></p>

<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">This seems to happen more often when the caller has hit the xfer button for the second time before the callee has even answered the phone.  But sometimes drops no more than
 one call a day if the caller waits until the callee has answered.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><u></u> <u></u></span></p>
<p><u></u><span style="font-size:8.0pt;font-family:Symbol"><span>·<span style="font:7.0pt &quot;Times New Roman&quot;">         
</span></span></span><u></u><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">All phones are running the latest firmware (v6) and have been factory reset<u></u><u></u></span></p>
<p><u></u><span style="font-size:8.0pt;font-family:Symbol"><span>·<span style="font:7.0pt &quot;Times New Roman&quot;">         
</span></span></span><u></u><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">FreeSwitch is running on version “1.0.head (git-b9b7266 2012-02-10 12-23-58 -0600)”<u></u><u></u></span></p>

<p><u></u><span style="font-size:8.0pt;font-family:Symbol"><span>·<span style="font:7.0pt &quot;Times New Roman&quot;">         
</span></span></span><u></u><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">RTP packet size has been changed to 0.020 as per wiki for all phones<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">Has anyone got any ideas?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">Thanks in advance.<u></u><u></u></span></p>
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<p style="FONT-FAMILY:verdana,sans-serif"><span style="font-size:large;font-weight:bold">Daniel Knaggs</span></p>
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