Good Afternoon.
I'm leaving Asterisk ( yayyyyyyyyyyyyy) and was curious in trying out the Call Center feature, uuid-standby , now i created a dialplan and I'm able to connect a caller to an agent.
Now by my assumption as soon as the caller disconnects the agent should be trow back ( transfer) into the loop (4099 ext.) but instead i get an hangup and the sip client terminates the call.
Any ideas ?
Sample Dialplan
<extension>
<condition field="destination_number" expression="^(4099)$">
<action application="set" data="res=${callcenter_config(agent set uuid ${caller_id_number}@${domain_name} '${uuid}')}" />
<action application="set" data="res=${callcenter_config(agent set type ${caller_id_number}@${domain_name} 'uuid-standby')}" />
<action application="set" data="res=${callcenter_config(agent set status ${caller_id_number}@${domain_name} 'Available (On Demand)')}" />
<action application="set" data="res=${callcenter_config(agent set state ${caller_id_number}@${domain_name} 'Waiting')}" />
<action application="set" data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/>
<action application="answer" />
<action application="playback" data="$${hold_music}"/>
<action application="transfer" data="4099"/> <!-- Remove this if you just want to get a single call -->
</condition>
</extension>
Thanks For Your Time
António Teixeira