According to the log, second device (which works) is using UDP, and first device is using TCP.<div><br></div><div>Try to change it to UDP first and see if this fixes anything.</div><div><br></div><div>In any way, if you can, update firmware and see if it works.</div>
<div><br></div><div>Let us know the progress.</div><div><br></div><div>Thanks</div><div>Vitalie<br><br><div class="gmail_quote">2012/2/21 João Mesquita <span dir="ltr">&lt;<a href="mailto:jmesquita@freeswitch.org">jmesquita@freeswitch.org</a>&gt;</span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
                <div style="font-family:&#39;Courier New&#39;;font-size:13px">Just update the Planet firmware. It has worked in the past for me and it won&#39;t break the feature &quot;it works with Asterisk&quot;.<div><br>
</div><div>Not trying to be unpopular but if &quot;with Asterisk works&quot; and you don&#39;t want to do what we suggested, might as well stay with Asterisk, don&#39;t you think?</div></div><div class="im HOEnZb">
                <div><div><br></div><div>-- </div><div>João Mesquita</div><div>Sent with <a href="http://www.sparrowmailapp.com/?sig" target="_blank">Sparrow</a></div><div><br></div></div>
                 
                </div><div class="HOEnZb"><div class="h5"><p style="color:#a0a0a8">On Tuesday, February 21, 2012 at 11:52 AM, Ken Rice wrote:</p>
                <blockquote type="cite" style="border-left-style:solid;border-width:1px;margin-left:0px;padding-left:10px">
                    <span><div><div>just because it works with ${some_software}, thats not proof that it is right... <div><br></div><div>As a developer I can tell you we often break the rules to get ${device} to work because there is a big need to make it work even tho ${device} is clearly broken and doesn&#39;t function the way it should... Sonus is a great example of this (just google around and you&#39;ll find all sorts of issues related to this)</div>

<div><br><div>On Tue, Feb 21, 2012 at 8:07 AM, Oleg Belykh <span dir="ltr">&lt;<a href="mailto:o.belykh@kustogroup.com" target="_blank">o.belykh@kustogroup.com</a>&gt;</span> wrote:<br><blockquote type="cite"><div>
<div style="word-wrap:break-word">But device is working with Asterisk.<div><br><div><div>21.02.2012, в 19:26, João Mesquita написал(а):</div><br><blockquote type="cite"><div><span style="border-collapse:separate;font-family:Helvetica;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:13px"><span style="font-family:&#39;Courier New&#39;;font-size:13px">I have had firmware problems with Planet products in the past. I am not a SIP expert, but I don&#39;t think that the branch is supposed to be incremented like that and therefore, it is not recognized by the dialog.</span></span><br>

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