-------- Original Message --------
Subject: Re: [Freeswitch-users] Users need a red flashy light thingy
From: "Sean Devoy" <
sdevoy@bizfocused.com>
Date: Wed, June 20, 2012 1:16 pm
To: "'FreeSWITCH Users Help'" <
freeswitch-users@lists.freeswitch.org>
Yes, thanks Avi. I do play those recordings when they dial *72 and *73. One cannot expect his customer to actually listen the prompt you play back, can they!
I just googled some more and found something in one Anthony’s books (which I have now ordered both of)
It appears that I can set a presence event to a dummy user and have the phone’s lines with that user logged in change colors!
Now … how to send a presence event in a dial plan???? Google don’t fail me now.
If that's an actual call.. we have callie recordings for that.
<prompt phrase="Call forwarding has been cancelled." filename="ivr/ivr-call_forwarding_has_been_cancelled.wav"/>
<prompt phrase="Call forwarding has been set." filename="ivr/ivr-call_forwarding_has_been_set.wav"/>
Freeswitch is so much better than my customers deserve.
I have the DialPlan set up nicely so they can dial *72 to forward all DID calls to their answering service and *73 to turn it off. Today she Dialed *72 to turn it off 4 different times, and since that is the code to turn it on --- it did NOT turn off. She was livid and sent me hate mail about how “terrible IP phones are and they never work …”
I even consoled her saying how *72 and *73 have no inherent indicators to show which means on and off. I have offered the obvious solutions of SPEED DIAL buttons that are labeled “Enable” and “Disable”.
Now my question. Anyone have any ideas how to use a line button, or possibly MWI to indicate that lines are forwarded (a db value). MWI is clearly in use so line button is my preference, but if MWI had a flash function, etc???? I have unused line buttons – How can I make them show busy (like shared call appearance) from the switch? Maybe a dummy user/extension I do something clever with?
If it matters the phones are Cisco 504G (4 line).
Thanks in advance,
Sean
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