On Wed, Jun 3, 2015 at 4:41 PM, Allan Kristensen <ak@hejdu.dk> wrote:

Hello,

Thank you for your answer.

Unfortunately, I can't really use the "*" method, because I need to jump to a specific agent uuid and agents doesn't really have a local extension. I'm doing everything from a web interface and using the splendid ESL to control freeswitch. (Actually I don't really have a dialplan, only for sending calls to an external sip connect)

But the dialplan approach might be good to consider, combined with uuid_transfer.

So basically originate supervisor to park application and then use the uuid_transfer to an inline dial plan, like this.

With a parked channel to supervisor doing something like:
uuid_transfer <supervisor_chan_uuid> 'eavesdrop' inline

.. now I just need to figure out how to specifiy eavesdrop uuid when using the inline dialplan ;-)

/Allan

On Wed, Jun 3, 2015 at 3:54 PM, Tony Bourdeaux <tony@intelecenter.com> wrote:
Allan-

this example below allows you to call to an extension and when finished eavesdropping on one channel press * to move to another- the extension will ask again what extension to monitor (you can uncomment the lines if you want to read back to the caller what extension they entered):

<extension name="custom-eavesdrop">
<condition field="destination_number" expression="^\*8(\d{4})$">
<action application="answer"/>



<action application="set" data="eavesdrop_enable_dtmf=true"/>
<action application="eavesdrop" data="${hash(select/${domain_name}-spymap/$1$2)}"/>


<action application="play_and_get_digits" data="4 4 3 5000 # $${base_dir}/sounds/en/us/callie/ivr/8000/ivr-enter_ext.wav $${base_dir}/sounds/en/us/callie/ivr/8000/ivr-invalid_extension_try_again.wav my_digits \d+"/>
<action application='transfer' data='*8${my_digits} XML default'/>
<action application="say" data="en name_spelled iterated $1"/>
<action application="playback" data="$${base_dir}/sounds/en/us/callie/voicemail/8000/vm-not_available.wav"/>
</condition>
</extension>

On Wed, Jun 3, 2015 at 6:21 AM, Allan Kristensen <ak@hejdu.dk> wrote:
Hello All,

Can anyone tell me if it's possible to eavesdrop from an existing channel instead of using "originate <dialstr> &eavesdrop(uuid)" method?

Let's say I have 20 agents talking to our clients and as I supervisor I want to listen to these calls and perhaps coach agents by activating the "speak with uuid" feature available in eavesdrop.

Today I need to make a new call (originate) if I want to start eavesdropping, so supervisor has to disconnect phone and make another call to jump to next agent (using the "*" DTMF is not possible and I also want to control this using ESL).

What i'm doing today using the ESL:

> originate <agent dial string> &park
> originate <client dial string> &park
> uuid_bridge <agent_chan_uuid> <client_chan_uuid>

..."Agent and client talks"...

Now supervisor/coach wants to give agents some tips:

> originate <supervisor dial string> &eavesdrop(<agent_chan_uuid>)

"Supervisor can now listen and talk to agent by pressing the "2" DTMF

If supervisor needs to help another agent, he/she now needs to disconnect call and do another originate, which is quite tedious.
If it was somehow possible, I rather do this:

> originate <supervisor dial str> &park
> "send api cmd to api that eavesdrop <client_chan_uuid> from <supervisor_chan_uuid>"

...and when done, quickly move to another client by issusing another command without disconnecting the call, perhaps even use the same <supervisor_chan_uuid> to listen to a recorded call.

Does it makes sense? :)

What approach would you recommend ?

Thank you...

Best Regards,
Allan

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--

Tony Bourdeaux
Intelecenter, LLC

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Skype: tony.bourdeaux

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_________________________________________________________________________
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