On Thu, Sep 17, 2009 at 4:42 PM, Phillip Jones <pjintheusa@gmail.com> wrote:

>> My FS based ACD allows agents to log-in to multiple queues at once

What is the difference between those queues? Does each q require that agents have a different skill? ie Agent A has skills x,y,z and queue 1,2,3 have calls about x,y,z - there agent A logins to queue 1,2,3.

2009/9/17 Paweł Pierścionek <pawel@voiceworks.pl>

Michael Collins pisze:

>
>
> On Sun, Sep 13, 2009 at 8:01 AM, mark morreny <markmorreny@gmail.com

> <mailto:markmorreny@gmail.com>> wrote:
>
> Hello
>
> Has any tried setting up an ACD based on skillset? The current
> out-of-box version of fifo does not seem to support acd based on
> agent skillset. Does anyone have any experience in doing it with
> some external scripting using lua or javascript?
>
> I am interested in hearing how others may have done it as I am
> trying to implement one myself.
>
> thx,
>
> mark
>
>
> I was curious about this myself. Even if someone has built a non-free
> skills-based ACD using FS I'd like to know about it.
> -MC
>

What is a skills-based ACD ?
My FS based ACD allows agents to log-in to multiple queues at once and
have different priority setting in each of the queues - does this count
as skills-based ?
It does not allow to limit the number of calls an agent can answer from
a queue daily nor does it allow to set distribution of calls to an agent
from his queues (other the by priority).

Pawel,

_______________________________________________
FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org