Hi Ali,

All of these have been tried before I posted here, it's mentioned in the original post too :-)

Thanks

On 6 May 2015 at 15:58, Ali Jibran <ali.jibran44@gmail.com> wrote:

Maybe try 

callcenter_config agent set [key(contact|status|state|type|max_no_answer|wrap_up_time|ready_time|reject_delay_time|busy_delay_time)] [agent name] [value]

On Wed, May 6, 2015 at 5:49 PM, Karolis Pabijanskas <k.pabijanskas@gmail.com> wrote:

Hi All,

I am using a mod_callcenter for this particular set-up.

I need the agents to have a wrap_up_time set to, say, 300 seconds, which works great. In some cases, however, the agent needs to have a code he can dial so he resets his wrap_up_time (say, he receives a call to the wrong number).

It does seem that if I call:

callcenter_config agent set state AGENT Waiting

It sets the call center to available and the wrap-up time is cancelled, but the wrap-up never kicks in again!

Is there a way to reset the agent wrap_up_time via the API (which I can then call via the dialplan) so that the agent is available for a new call immediately, but that the wrap-up time kicks in afterwards as normal?

Many thanks for your help!

Karolis

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