Hi Michael,
Thanks for a quick reply.
I would definitely create a test environment, but my question is that will it
work in required way?
I read that in Mod_fifo agent has to call in queue but I need that all incoming
calls are automatically distributed between available agents or if all are busy
then should go to voicemail.
I would join IRC for further assistance.
Thanks.
From:
freeswitch-users-bounces@lists.freeswitch.org
[mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Michael Collins
Sent: Tuesday, May 05, 2009 7:19
PM
To:
Subject: Re: [Freeswitch-users]
Inboud Call Queue
On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed <saeedahmad1981@gmail.com> wrote:
Hi
All,
In an inbound call center scenario is it possible that customers calls in and
calls are distributed between online (who are registered on FS and in idle
state) agents. I saw some on going discussion on list where it looks that
currently it’s not possible but I am newbie so maybe I didn’t understand it
well. If it’s possible then please give me a start point that how can I
implement it.
I would start here:
http://wiki.freeswitch.org/wiki/Mod_fifo
I strongly recommend that you set up a FreeSWITCH server and play around with
it so that you can learn the pros and cons of using the FIFO queues. It would
be best if you could set up a few phones and set them as FIFO agents and then
have someone help you make test calls so that you can emulate your CC
environment.
Also, you might want to join us on IRC: #freeswitch on irc.freenode.net - there are several users
who've had real world experience with mod_fifo and they might be in a good
position to answer your questions real-time.
-MC