Sounds like you'll need to examine both SIP traces and console logs at the time of the light turning on and then when it should turn off. Confirm that the SIP NOTIFYs are actually going out to the phone w/ the BLF key. Once you have that information then you can figure out where to focus your troubleshooting efforts... gotta love SIP! :)

-MC

On Tue, Sep 23, 2014 at 10:30 AM, Joel White <joelewhite@gmail.com> wrote:

I have an issue where some endpoints are having their indicator light for a Presence subscription stay on for 30 minutes even though the other endpoint being watched has not been used.

How do I correct this?  Is it a timeout?

Thank you,

Joel

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